Interactions between departments
It's getting into our busy EVENT season...personally, I want to know as much as possible about the event, so I can properly greet the guests.Simple things, like...what's the bride's name & what's the groom's name...
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Customer ServiceMay 03, 2006Interactions between departmentsIt's getting into our busy EVENT season...personally, I want to know as much as possible about the event, so I can properly greet the guests.Simple things, like...what's the bride's name & what's the groom's name... January 29, 2006How Hospitable Are You?From "Ask Kit!": May 07, 2005How to handle problems between guests...From "Ask Kit!": Continue reading "How to handle problems between guests..." » March 24, 2005First Contact -- Guest Check-inAn article about self-service kiosks in hotels for guest check-in just came across my desk. My first reaction was "It's about time! I'm tired of waiting to check into my room." My second reaction was "But that's the time you set the tone and start the relationship with yor guests. B&Bs really have the edge on hotels -- again." November 21, 2004Filling In The Gaps For GuestsFrom "Ask Kit!": One Opinion About What "Guest Services" IsFrom "Ask Kit!": Continue reading "One Opinion About What "Guest Services" Is" » |
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