As a former elementary teacher, I'm a great believer in structured settings. When children come into a classroom, they need to know what the instructional expectations are with regards to classroom policies, assignments, the storage of personal possessions etc.

Continue reading "Standard Operating Procedures" »

Posted by Kit Cassingham at 09:43 AM | Comments (0)

When I was a breakfast chef at a B&B in Austin, the owner had me serve a breakfast buffet. I'm not a great believer of hot breakfast buffets because this type of service invariably results in food wastage - but this is a subject for another post.

Continue reading "Staff Meals as an Employee Perk" »

Posted by Kit Cassingham at 06:22 AM | Comments (2)

I'm a great believer in the use of staff uniforms. Why wear staff uniforms?

Continue reading "Staff Uniforms, Why Have Them?" »

Posted by Kit Cassingham at 06:03 AM | Comments (3)

The hospitality industry is tough. From August of 2003 to August of 2004, 24.9 million employees quit their jobs for new employment. The turn-over rate in the leiure and hospitality field was 43.9% compared to 30.2% in retaiil, 25.6% in construction, 13.9% in manufacturing, and 14.6% in transportation.

Continue reading "Treat Your Employees Well to Reduce Turn Over" »

Posted by Kit Cassingham at 07:42 AM | Comments (0)

From "Ask Kit!":
Q: We are looking for innkeepers for our Michigan B&B. Can you suggest a good way to begin our search? Thank you

Continue reading "Where do you look for managing innkeepers?" »

Posted by Kit Cassingham at 02:22 PM | Comments (3)

From "Ask Kit!":
Q: I'm about to become a managing innkeeper for a woman who ones the B&B already... what salarie would be appropriate? The in has 12 rooms and 8 cabins and is open 7 months a year (mostly summer and fall).

Continue reading "What are "normal" wages for a Managing Innkeeper ?" »

Posted by Kit Cassingham at 05:22 AM | Comments (1)