A guest phoned in a reservation for one of our largest rooms for this past Saturday. My housekeeper wrote in the reservation and took his name, telephone number, address, credit card number, and credit card expiration date.

Continue reading "What to do about a no-show reservation?" »

Posted by Kit Cassingham at 6:49 AM | Comments (3)

From "Ask Kit!":
Q: We are in the process of establishing a gorgeous new B&B and would appreciate some guidance on what companies offer good insurance programs for B&B's at competitive rates.

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Posted by Kit Cassingham at 10:15 AM

We have been prepairing for our Bed and Breakfast for a few years now and don't plan on opening for at least another 5 years (we want all our kids in Kindergarten before opening). However, we want to get a business license and protect our name/logo while seeking funding etc.

Continue reading "Protecting Intellectual Property" »

Posted by Kit Cassingham at 4:43 PM | Comments (1)

From "Ask Kit!":
Q: Is it legal in the state of california to have a 12 year old and a 14 year old stay in a seperate room down the hall from parents?

Continue reading "Minors Alone in Guestrooms" »

Posted by Kit Cassingham at 7:45 PM | Comments (4)