About Breakfast...
I am an employee of a B&B
We have this recurring breakfast problem: the "Egg Fiasco"
It occurs every weekend and I'm sick of hearing about it.

Continue reading "Breakfast problems" »

Posted by Kit Cassingham at 06:00 AM | Comments (3)

One of the biggest problems I've noticed with staff training is the tendency by management to assume that everyone already "knows" what to do.
The manager of one Austin restaurant once said, "How hard is it to serve?"

Continue reading "Organize Your Training into Incremental Components" »

Posted by Kit Cassingham at 06:00 AM | Comments (0)

I've been writing reviews of green hotels for my ECOnomically Sound http://www.economicallysound.com site and realized that training is a big problem. The lack of training and reinforcement is what keeps promises from being met.

Continue reading "How far do you go in your training program?" »

Posted by Kit Cassingham at 06:00 AM | Comments (8)