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Bed and Breakfast Daily OperationsApril 06, 2008Task To-Do ListsYour job as innkeeper is to keep the inn running smoothly. As the "manager" you have to oversee all tasks so you can't get too entrenched, as it were, in any one shift task -- the trenches. On the other hand, you must be comfortable with each shift task so that you can jump in and do the job if necessary, both so that you can train others to do that job, and so that you know if the job is being done right. March 09, 2008Organizational Structure For Your B&B InnWhen I first started learning about innkeeping I was shown that the typical organizational structure was like a triangle. The boss is at the top, employees and vendors are in the middle and the clients are at the bottom; you know, it all flows down hill. But the innkeeping organizational structure was an inverted triangle, with the guests at the top and the innkeeper at the bottom. As I taught my early students about the innkeeping structure I realized that was one big reason innkeepers burned out so readily; they were trying to keep a top-heavy structure balanced and they had the weight of the world on their shoulders. Continue reading "Organizational Structure For Your B&B Inn" » February 10, 2008Managing the Daily Operations of Your Bed and BreakfastLearning how to manage the daily operations of your B&B is an ongoing challenge. But it starts with some basics that I'll share with you today. You can get the full presentation in my Daily Operations ebook. Continue reading "Managing the Daily Operations of Your Bed and Breakfast" » July 22, 2007Bulk Soap and ShampooOne hotel issue that's been important to me for years is the use of bulk bathroom amenities. By using quality shampoo, bath gel, conditioner and even lotions in bulk dispensers you not only take care of your guests -- your primary responsibility -- but also you take care of your budget and the environment. What a great win-win all the way around! March 11, 2007Sustainable Development for B&BsDuring the Greening of Hospitality Industry conference (GMIC) I attendend in Portland, OR, in February, I was introduced to several high-end hotel properties that are stepping up to being environmentally sound hotels and adopting energy conservation as one of the actions they are taking to preserve the environment, and their budgets. July 07, 2006Organic Bamboo-fiber Bed SheetsWhile attending a bed and breakfast conference recently, I visited Inn Style in the vendor section. Initially I only wanted to find out whether they were carrying any organic cotton sheets and towels. But I so quickly got side-tracked with other wonderful discoveries that I forgot to pursue my original question. What was so exciting as to get me off track? Bamboo sheets. 100% bamboo fiber sheets, not a bamboo/cotton blend. March 30, 2006An Effective Towel/Sheet Reuse Program for the B&B Innkeeper
There are so many ways to save money in your bed and breakfast without hurting your customer service or hospitality. One goal of developing a hospitality business is to provide the maximum customer service and hospitality while not wasting money. Some money-saving approaches are also environmentally friendly. It's time to give thought to implementing one in specific: Continue reading "An Effective Towel/Sheet Reuse Program for the B&B Innkeeper" » October 15, 2005Changing Times: B&B Income Diversity and ProfitPart of owning and operating a successful business is knowing what your primary intent is, or your business focus. When the merchants along the main street of Boulder, Colorado, decided to create a pedestrian mall, they first discussed what their purpose was in forming a pedestrian mall. Initially they thought the focus was to create a merchandising center, but with further conversation they realized that they really were creating a place that was safe for people of all walks of life to come together and interact. Boulder's Pearl Street Mall is one of the most successful pedestrian malls in the country because the merchants understood what they were creating, and have been faithful to that vision during its almost thirty years of existence. Similarly, a B&B inn's purpose might not simply be "a lodging property," but rather a place to provide a fun and safe time while at the inn. Continue reading "Changing Times: B&B Income Diversity and Profit" » June 16, 2005Changing Times: A 20 Year Window to the B&B IndustryPerspective on the industry changes with your longevity in the business. For those who've been around awhile now, you've seen tremendous changes in the business approach and the guest experience. What has changed and what has stayed the same? You may be surprised by my observations. Even more important, all of us will see lots of changes in the coming years. Having some perspective on the past will help you prepare for the future. Continue reading "Changing Times: A 20 Year Window to the B&B Industry" » May 25, 2005The ADA and Your B&B: Communication Barriersor Removing Communication Barriers Last month we reviewed how your inn needs to comply with Americans with Disabilities Act (ADA) regarding architectural barriers. The questions asked at the beginning of that article are just as relevant for communication barriers. Let me repeat them: Is your B&B inn ADA compliant? Do you have disabled people using your compliant guestroom(s)? Why do we have such requirements? How can you use this law to attract more guests? Continue reading "The ADA and Your B&B: Communication Barriers" » April 26, 2005The ADA and Your B&B Architectural Barriersor Removing Architectural Barriers Is your B&B inn ADA compliant? Do you have disabled guests using your accessible guestroom(s)? Do you have non-disabled guests using your accessible guestrooms? And enjoying the rooms? Why do we have such requirements? How can you use this law to attract more guests? Continue reading "The ADA and Your B&B Architectural Barriers" » February 28, 2005How to Clean a Bed and BreakfastHave you ever wondered how clean "clean enough" is for your B&B inn? The answer to the question seems to be a highly personal one. Your question about cleanliness covers several areas of the inn, including laundry, housekeeping (common areas, guestrooms, bathrooms, and the kitchen), and even air quality. January 25, 2005Bed and Breakfast ForumsThe B&B industry is a wonderful community that I've been part of one way or another for almost 20 years. Through this community I have had first class mentors who have taught me hospitality, have had helpful brainstorming sessions to solve problems, have learned valuable business and marketing tips, made special friends, had sympathetic ears for venting to, and had supportive friends to crow my successes and awards to. As the industry has matured and the community has grown, there have been even more opportunities for these experiences. PAII had its first bi-annual B&B convention in Philadelphia in 1998, and the changes that have happened since then are exciting and invigorating. December 31, 2004Opening a B&B: A Case StudyI thought it might be interesting and valuable to follow a B&B project from the beginning, as a way of learning how to do a better job at starting a B&B. This is based on an inn I was involved with along the way, so have some insights to share. July 25, 2004Customer ServiceIn 1987 when the movie "The Princess Bride" came out, I fell in love with a phrase that was used throughout the movie -- "as you wish". I thought it would be wonderful to have people say "as you wish" to my every request. With time I came to realize that was also the perfect phrase for the hospitality industry, if not for every service business. June 24, 2004Innkeeper Mistakes: Sloth, Wrath, Gluttony, StupidityThe Seven Deadly Sins Of Innkeeping Part 2
Continue reading "Innkeeper Mistakes: Sloth, Wrath, Gluttony, Stupidity" » May 31, 2004Innkeeping Mistakes: Avarice, Lust, Envy and Pride
The Seven Deadly Sins Of Innkeeping Part 1
Continue reading "Innkeeping Mistakes: Avarice, Lust, Envy and Pride" » April 13, 2004B&B Innkeeping is EasyDecember 30, 2002Improve Your B&B Business
September 23, 2001Exceeding Your StandardsIn the last issue we talked about meeting minimum standards of inspections. This month, let's talk about exceeding your inn's standards. Your standards are: the style you intend to use in your business; what your guests look for as part of their experience at your inn; how you respond and react to your guests needs and comments. Exceeding your standards ensures you'll be the best you can be. That is part of your formula for success. August 10, 2001Will You Pass Your InspectionIt's inspection time at your inn. Will you be ready mentally? Will your inn be ready? Let's talk about getting you and the inn ready so you can make the most of the experience. My credentials for sharing this information are that I am a former innkeeper, an active guest, and a former B&B inspector. I understand this topic from all angles. May 01, 2001Dispelling B&B Myths: AmenitiesAs I talk to Innkeepers, Aspiring Innkeepers, and B&B guests alike, I hear about the myths of the innkeeping business -- misconceptions that can cut into your bottom line. This is the second in a series exploring some of these myths. March 15, 2001Dispelling B&B Myths: TechnologyI'd say the largest category of "Myth" I see innkeepers and aspiring innkeepers fall into is the "Authentic B&B" Myth. By that I mean the innkeeper justifies a decision on doing business, designing the inn or furnishing the inn based on what "authentic" inns do/did. December 05, 2000Europe and Tourism in the 21st CenturyIn October, I travelled to Budapest, Hungary, to be initiated as a new member of the International Society of Hospitality Consultants. This is a group of senior independent consultants, working in various and diverse areas of the hospitality field. The members work worldwide and represent countries in all corners of the globe. |
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