Interactions between departments
May 3, 2006
by Kit Cassingham
Customer service at bed and breakfasts should be extended in every aspect of your business. The more everyone on staff knows, the better the guest experience -- and that's what B&Bs are all about.
It's getting into our busy EVENT season...personally, I want to know as much as possible about the event, so I can properly greet the guests.Simple things, like...what's the bride's name & what's the groom's name...
Our rather snooty event staff thinks my "wanting-to-know" is bothersome. Well...screw 'em - is what I'd like to say...
You guyz get my drift.
Anybody else have the same problem?
- Dragon22
